Shipping policy

Thank you for shopping with Nubian Hair! Below are the terms that govern how we process, ship, and deliver your orders within Western Australia (WA), Australia.

1. Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
Processing begins after payment is confirmed.
During sale periods or promotions, processing may take longer — we will notify you if there’s a delay.

2. Shipping Methods & Carriers

We offer the following shipping options within Western Australia:

✅ Standard Shipping

Delivery via Australia Post
Estimated delivery time: 2–7 business days from dispatch

✅ Express Shipping (optional upgrade)

Faster delivery via Australia Post Express
Estimated delivery time: 1–3 business days from dispatch

Note: Delivery times are estimates and not guaranteed.

3. Shipping Rates

Shipping charges are calculated based on:

The weight and size of your order
The shipping method selected
Your delivery address

Exact shipping costs will be shown at checkout before you complete your order.

4. Delivery & Address Accuracy

Please ensure your delivery address is accurate and complete.
We are not responsible for delays or losses due to incorrect address entry.
If a parcel is returned to us due to incorrect address, additional shipping charges may apply.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email or SMS.
You can track your parcel on the carrier’s website.

6. Delivery Issues & Support

If your order:

Is delayed beyond the estimated delivery time
Shows as delivered but you did not receive it
Is significantly damaged in transit

Please contact us within 3 business days of the expected delivery date so we can assist you.

📧 Email:nubian-hair@outlook.com

7. Shipping to PO Boxes & Parcel Lockers

Standard shipping to PO Boxes and Parcel Lockers in Western Australia may be available.- currently not available

8. Shipping Delays & Force Majeure

Occasionally, deliveries may be delayed due to:

Weather conditions
Public holidays
Carrier disruptions
Natural events

We are not responsible for these delays, but we will support you in tracking and resolving issues.

9. International Shipping

This Shipping Policy applies to Western Australia only.
For international delivery (outside WA), please refer to our International Shipping Policy (separate page).