Refund policy

At Nubian Hair, your satisfaction matters to us. Because we sell hair extensions and hair care products, we follow strict hygiene and quality standards. Please review our policy carefully before making a purchase.

Due to hygiene and health regulations, we only accept returns under the conditions below

Hair extensions or wigs may be returned or exchanged within 7 days of delivery if:

  • The item is unused, unwashed, unaltered, and unworn

  • Lace is uncut, and bundles/wefts remain intact

  • The product is in original packaging with all tags, seals, and labels attached

  • The item has no odour, styling products, heat damage, or shedding

     

    We do not accept returns or exchanges if:

    • Hair has been installed, brushed, combed, cut, dyed, bleached, or heat-styled

    • Lace has been cut or altered in any way

    • The product shows signs of wear, odor, or tampering

    • The return request is made after 7 days

    • The item was marked Final Sale or Clearance


      Hair Care Products (Shampoos, Conditioners, Oils, Treatments)

      For safety and sanitation reasons:

      ❌ Opened Products

      • Opened or used hair care products are non-returnable and non-refundable

      Damaged, Defective, or Incorrect Orders

      We sincerely apologize if there is an issue with your order.

      You may qualify for a refund or replacement if:

      • You received the wrong item

      • Your item arrived damaged or defective

      How to Report an Issue

      Please contact us within 48 hours of delivery and include:

      • Your order number

      • Clear photos or video showing the issue

      • A brief description of the problem

      📧 Email: Nubian-hair@outlook.com

      Failure to report within 48 hours may result in denial of your claim.

      4. Refund Process

      • Approved refunds are issued to the original payment method

      • Processing time: 5–10 business days after inspection

      • Shipping fees are non-refundable

      • If the return does not meet policy requirements, the item will be sent back at the customer’s expense

      5. Return Shipping

      • Customers are responsible for return shipping costs, unless the error was ours

      • We recommend using a trackable shipping service

      • We are not responsible for lost or stolen return packages

      6. Exchanges

      • Exchanges are subject to product availability

      • Only one exchange per order is permitted

      • If the replacement item is out of stock, a store credit may be issued

      7. Final Sale Items

      The following are final sale and cannot be returned or exchanged:

      • Clearance items

      • Promotional or discounted items

      • Custom or made-to-order units

      • Gift cards

      8. Order Cancellations

      • Orders may be canceled within 24 hours of purchase

      • Once processing or shipping begins, orders cannot be canceled

      9. Chargebacks & Fraud Protection

      We reserve the right to refuse service or refunds if we detect:

      • Excessive returns

      • Fraudulent activity

      • Abuse of our return policy

      10. Contact Us

      If you have questions about this policy, please contact us:

      📧 Email: nubian-hair@outlook.com
      🌐 Website: nubianhair.net